NicView is a advanced camera system set up at specific NICU beds. It allows parents and family to see their baby live, anytime, through a secure online portal. This service helps families who are grieving or in the hospital connect with their infant, even if they can’t be physically present in the NICU. NicView provides comfort and peace of mind when you can’t be at the bedside.
The camera allows family and caregivers to safely watch their baby from afar. Family members can easily access NicView® on a laptop, smartphone, or tablet from anywhere with internet. The service works with most popular web browsers and all internet-enabled devices.
Define NicView
NicView lets family, friends, and parents watch their infant in real-time, 24/7, by installing a compact camera system at specific NICU beds through a secure online portal. This service helps create a bond between hospitalized infants and their families, even when they can’t be physically present in the NICU. NicView provides comfort and peace of mind when you can’t be at the bedside. The camera allows family and caregivers to safely watch their baby from afar. Family members can securely access NicView from anywhere with an internet connection using a laptop, smartphone, or tablet. The service works well and is compatible with all devices that can connect to the internet.
How do I access NicView?
Once you sign the consent form for the NicView Streaming Camera System, you will receive a hard copy with your login details. You can also get these credentials by text message or email if you want. When you log in for the first time on a new computer, tablet, or smartphone, you or a family member might need to give one-time consent. You can share these credentials with your loved ones if you want. Please tell them not to share your login details with anyone who isn’t authorized.
Is NicView safe?
Like online banking, NicView streams images securely using the latest web standards. Cameras can’t capture or send sound. Your baby’s images are private and only accessible to those you share the login details with.
Nicview Login Specifications
To access Nicview, the following is required:
- Your baby gets access credentials from the NICU at the hospital where they are admitted. Your account has a unique username and password.
- Devices that can connect to the internet, such as smartphones, tablets, laptops, and desktop computers. Nicview works on iOS, Android, Mac, and Windows.
- A web browser that is open-source. For the best experience, Nicview recommends using the latest versions of browsers like Chrome, Firefox, Safari, or Edge.
Follow the steps below to access Nicview after completing these basics:
How to log in to Nicview at www.Nicview.net: A Proposed Guide
- Go to www.nicview.net and type in your Nicview login details in your browser.
- A box for the username will show up after the password box on the login page.
- Enter the username assigned to you by the NICU in the first field. Please enter this value exactly as it appears, since it is case-sensitive.
- Enter the password for your account given by the hospital staff in the field below.
- Go to the ‘Login’ page. Next, you will log into your account.
- After you log in, you’ll be taken to the video page to watch a live stream from your baby’s bassinet camera.
- If your infant has multiple cameras, the display may show several recordings at once. You can choose from different video channels shown on the screen.
- The video broadcast will have controls for zooming in, changing the camera angle, and more for better viewing.
- If the video doesn’t show, reload the page and check your internet connection.
- Connection problems can interrupt video streaming.
- To exit your account securely, click the ‘Logout’ link in the upper right corner of the screen when you’re done using Nicview.
The main login page lets parents quickly check on their baby. More menu options are available for getting support, changing settings, and more. Guardians can easily set up an account and stay connected with their infant anytime and anywhere by following these steps.
What should I anticipate?
Once you log in, you can see live images of your baby. If the camera is briefly “offline” while the nurse cares for your infant, you will see a “offline” image. Kindly expect a quick reply. Remember, taking care of your baby is very important, and their pictures might not always be online. Be patient and trust that your baby is in good hands.
Important Info for Parents About NicView
- The camera helps you and your family feel close and at peace.
- If the NicView camera causes anxiety or distraction, please let the staff know so they can turn it off.
- The camera is fixed to one side of the baby’s cot and should not be moved. If you think the camera lens needs to be moved, please reach out.
- Contact NicView technical service using the number at the bottom of the screen. You can move the camera lens from a distance.
- Your view will be blocked if your baby’s incubator is covered for light protection from the environment.
- During phototherapy, your baby’s color may look different.
- When the camera is offline, your infant will be cared for.
There will be times when;
- Your baby has thrown up or had a wet burp.
- Your baby has lost their pacifier.
- Slipped eye covers or the light therapy setting
- Your baby will be out of sight for feeding or health reasons.
The care you see and experience in the neonatal intensive care unit is the same when you get home. Infants typically respond by moving, crying, and spitting. Please be patient during this time. Your baby is getting great care from the nurse.
Fosters confidence in the NICU
Having a newborn in the intensive care unit can cause deep emotional and psychological stress for parents. Nicview cameras build confidence and trust in the NICU. Remain close:
- Giving parents 24/7 virtual access to their baby when they can’t be there in person. This practice provides comfort and encourages parents to get involved.
- Parents can directly see the attentive care given by physicians and nurses. Watching real-time interactions boosts NICU staff confidence.
- Allow friends and family to see the baby’s growth. This gives parents support and comfort.
- Notifying parents helps staff know if the infant needs attention.
- Visual aids help parents understand their baby’s needs and progress after discharge.
- Less parental tension and anxiety helps increase milk production.
Nicview cameras help parents feel more connected to their infant. This makes it easier for them to navigate the NICU and build a strong partnership with providers focused on the child’s well-being.
Nicview Camera Difficulty Resolution
Like any tech device, Nicview cameras can have occasional issues that disrupt video transmission. Troubleshooting tips include:
- The video might have stopped because of internet issues. Please reload the browser page.
- Check if your browser needs updates. Older versions might cause video issues.
- If some browsers support streaming and others do not, you might need to change browsers. Browser compatibility issues can affect streaming.
- Check your Internet speed. A slow connection can cause video playback issues. Upload and download speeds should be at least 10 Mbps.
- When using a mobile device, make sure cellular data is on, since WiFi may not be available everywhere.
- There may be network maintenance at the hospital, which could cause an outage. Check with the NICU staff about any known issues.
- If pan, zoom, or tilt functions aren’t working, the camera is likely the issue. To fix the issue, contact the hospital’s IT or engineering department.
- If nothing else works, try uninstalling and reinstalling the latest version of your browser.
- If you have camera errors, contact the NICU or Nicview support team right away. The care team can usually fix simple problems or make small adjustments to the system easily.
How to Reset Your Nicview Login Password
If you forget your account password, you can reset it easily.
- Click on the ‘Forgot Password’ link below the login fields at www.nicview.net.
- Enter your registered email address in the field and click Submit.
- If Nicview verifies your registration, they will send you a password reset link via email.
- Click the password reset link in your email, then enter a new password you like.
- Use the username and password you just created to log in.
If you haven’t registered your email or are having trouble logging in, please reach out to the NICU staff for help with resetting your credentials.
System for Web Cameras (NICVIEW 2)
Families can watch their newborns in the NICU remotely using Nicview’s closed-circuit video transmission. Important features of the Nicview system are:
- HD cameras are set up at each infant’s bedside for live-streaming video, capturing high-resolution images. Recording options are turned off to ensure privacy.
- All video transmissions and data are secured with end-to-end encryption.
- Only parents and authorized relatives can log in with their unique username and password.
- You can view videos on the web portal at www.nicview.net from any internet-connected device.
- Using zoom, pan, and tilt controls lets guardians remotely adjust the camera angle for the best viewing experience.
- Systems that follow HIPAA rules to protect patient health information. Check video access logs.
- Customer service for parents and hospital staff available every day of the week.
The Nicview platform aims to reassure parents by allowing them to monitor their infant’s condition remotely, without needing to be in the NICU. It helps you stay in touch with family and friends and gives updates.
Do you want technical help?
Family members can reach NicView’s technical support anytime. If you have questions about technical issues, login help, or camera settings, please reach out to the support team at (855) NIC-VIEW or (855) 642-8439.
Get in touch with us
To request an appointment, call (412) 362-8677 to talk with a physician about AHN’s pregnancy and infant services.
What shall I behold?
Once you log in, you can see live images of your baby. If you see a “off-line” image, it means the nurse is with your infant and the camera is temporarily unavailable. Please check back soon. Your infant’s care is very important. The image may often be “off-line.” Thank you for your patience; your infant is getting great attention.
Beneficial NicView Information for Parents
The NicView camera helps you and your family stay connected and find comfort. If it causes distress or distraction, please let the staff know to turn off the camera. The camera is fixed to one side of the baby’s bed and must not be moved. If you need help moving the lens, please call the NicView technical service number at the bottom of the viewing screen. You can also reposition the lens from a distance.
- A covering that blocks light from your baby’s incubator will reduce visibility.
- During phototherapy, your infant’s color may look different.
- While the camera is off, your infant will be taken care of.
- There will be times when
- Your baby has vomited or had a wet burp.
- Your baby has lost their pacifier.
- Slipped eye covers or the light therapy setting
- Your baby will be out of sight for feeding or health reasons.
The care in the Neonatal Intensive Care Unit (NICU) is just as good as what you get at home. Infants often cry, spit, and move around. This is normal behavior. Please be patient. Your nurse is providing great care for your child.
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Conclusion
NicView is a new and caring solution that helps bridge the gap between parents, family members, and their babies in the Neonatal Intensive Care Unit (NICU). NicView uses small cameras in specific bed areas to provide secure, round-the-clock online access to live footage of infants. This feature is especially helpful for parents of premature or hospitalized infants who might not always be able to visit the NIC in person.
FAQ
What benefits does NicView offer families with neonates in the NICU?
NicView helps families connect with their premature or hospitalized infants by providing real-time video feeds from anywhere, including the NICU. This service provides comfort and peace to parents and family members, improving their emotional well-being during tough times.
Describe how the surveillance system operates?
Parents and family can access a secure image stream from the NicView camera remotely. The service is available 24/7, allowing family members to safely watch their baby from anywhere with an internet connection and compatible devices like laptops, smartphones, and tablets.
Is NicView compatible with many browsers and devices?
NicView is flexible and easy for families to use. It works on all internet-capable devices like laptops, smartphones, and tablets, and is accessible through most major web browsers.
Are there any costs when using NicView?
For NicView accessibility and possible fees, families should reach out to the healthcare facility offering the service, as there is no information available about costs.